Frequently Asked Questions About Jewelry

Last Updated: 20, January 2025

Frequently Asked Questions About Jewelry – Idena Fortis

Welcome to the official Idena Fortis FAQ page, where we answer the most frequently asked questions about jewelry, our products, shipping, returns, and more. If you still need help after reading, feel free to get in touch with us!

1. General Questions

Q: What materials are used in your jewelry?
A: Our jewelry is crafted from premium materials, including 925 Sterling Silver, Moissanite, Freshwater Pearls, and AAA+ Zircon. Each piece is designed for durability and timeless elegance.

Q: Do you offer customization?
A: Yes, we offer customization for select jewelry pieces. Please contact us at  support@idenafortis.com for more details.

Q: Are your stones ethically sourced?
A: Absolutely! We are committed to ethical sourcing and sustainability. Our Moissanite and zircon stones are lab-created, ensuring they are conflict-free and environmentally friendly.

2. Ordering & Payment

Q: How do I place an order?
A: Simply browse our collections, select your desired items, and proceed to checkout. You can pay using credit/debit cards, PayPal, or other available payment methods.

Q: Is my payment information secure?
A: Yes, we use SSL encryption to ensure your payment information is safe and secure.

Q: Do you offer gift wrapping?
A: Yes, all orders come beautifully packaged in a luxury gift box, perfect for gifting.

3. Shipping & Delivery

Q: Where do you ship?
A: We offer worldwide shipping to most countries. During checkout, you can confirm if we deliver to your location.

Q: How long does shipping take?
A: Standard shipping takes 7-14 business days, while express shipping takes 3-7 business days. Processing time is 1-2 business days (longer for customized items).

Q: Can I track my order?
A: Yes, once your order is shipped, you’ll receive a tracking number via email to monitor your package’s progress.

4. Returns & Exchanges

Q: What is your return policy?
A: We offer a 30-day free return policy for unused and undamaged items. Please visit our Return Policy Page for detailed instructions.

Q: How do I initiate a return or exchange?
A: Contact us at [Your Customer Support Email] with your order number, and we’ll guide you through the process.

Q: Are there any items that cannot be returned?
A: Customized or personalized items are final sale and cannot be returned unless damaged or defective.

5. Product Care

Q: How do I care for my jewelry?
A: To maintain the brilliance of your jewelry, avoid contact with harsh chemicals, perfumes, or water. Clean with a soft cloth and store in a dry place. For more tips, visit our Jewelry Care Guide.

Q: Can I wear my jewelry every day?
A: Yes, our jewelry is designed for durability. However, we recommend removing it during activities like swimming or exercising to preserve its quality.

6. Warranty & Repairs

Q: Do you offer a warranty?
A: Yes, we offer a 1-year warranty against manufacturing defects. Contact us at  support@idenafortis.com for warranty claims.

Q: Can I get my jewelry repaired?
A: Yes, we offer repair services for eligible items. Please contact us for more information.

7. Contact Us

If you have any additional questions, feel free to reach out to us at:

 Email: support@idenafortis.com

 Phone: +1 5142674507

      Live Chat: Available on our website during business hours.